13. Wi-Fi services
14. Bluetooth Surveillance
15. CCTV surveillance
16. Privacy complaints
17. Changes to this policy
18. How to contact us
1.1 What kinds of personal information do we collect?
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. During the provision of our products and services, we may collect your personal information.
Generally, the kinds of personal information we collect include:
Generally, we collect your personal information (including credit-related personal information) directly from you, through the completion of a manual or online form, an interaction or exchange in person or by way of telephone, facsimile, email, post or through the use of our website, including but not limited to when you:
Generally, we only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you.
We collect, hold, use and disclose your personal information where it is reasonably necessary for the purposes of:
We may also use your personal information (including credit-related personal information) for purposes related to the above purposes and for which you would reasonably expect us to do so in the circumstances, or where you have consented or the use is otherwise in accordance with law.
Where personal information (including credit-related personal information) is used or disclosed, we take reasonable steps to ensure it is relevant to the purpose for which it is to be used or disclosed.
You are under no obligation to provide your personal information to us. However, without certain information from you, we may not be able to provide our products and services to you. This includes assessing any application you make for employment or engagement as a contractor with us.
We disclose your personal information (including credit-related personal information) for the purpose for which we collect it. That is, generally, we will only disclose your personal information for a purpose set out at paragraph 3 above.
This may include disclosing your personal information to third parties engaged by us to perform administrative or other services, lenders or other credit providers, mortgage insurers, our contractors including, without limitation, building contractors, related bodies corporate, stationery printing houses, mailing houses, professional advisors or people or entities considering acquiring an interest in our business or assets.
We also disclose to the credit reporting body, Equifax (the contact details of which are set out in paragraph2), information about you having applied for credit. This enables us to collect from Equifax credit related personal information about you for the purposes of:
Our disclosures of your personal information (including credit-related personal information) to third parties are on a confidential basis or otherwise in accordance with law. We may also disclose your personal information (including credit-related personal information) with your consent or if disclosure is required or authorised by law.
Social Media Channels
social media channels on which we have a presence such as Facebook, Twitter and Instagram, generally in these cases we limit disclosure of your personal information to your first name and surname;
We do not disclose personal information (including credit-related personal information) to overseas recipients. However, in the event we need to do so:
We may use and disclose your personal information in order to inform you of our products, services, offers (including offers of employment or engagement) and promotions that may be of interest to you and the products, services, offers and promotions of our contractors and third party service providers (for example, building contractors).
In order to inform you of such products, services, offers and promotions, such communications may be sent to you by email, SMS or other form of electronic communication.
In the event you do not wish to receive such communications from us or our third party service providers, you can opt-out by contacting us via the contact details set out in paragraph 18 or through any opt-out mechanism contained in a marketing communication to you.
We take reasonable steps to ensure that the personal information (including credit-related personal information) we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by those who have a legitimate business purpose and reason for accessing it. The secure databases are operated either by us or by our external service providers and we have implemented a range of security measures, including strict confidentiality agreements, passwords, firewalls and encryption to restrict access.
Credit eligibility information, such as information we receive from Equifax or other credit reporting bodies for the purpose of assessing credit worthiness, is stored through equally secure methods.
We will destroy or de-identify personal information in circumstances where it is no longer required, unless we are otherwise required or authorised by law to retain the personal information.
You should be aware that the Internet is not a secure environment. Although we will use reasonable endeavours to protect your personal information, we cannot guarantee the security of personal information that is being transferred via the Internet. If you use the Internet to send us personal information, including your email address, it is sent at your own risk. Once we have received your personal information, we will use strict processes and security measures to prevent unauthorized access.
If we engage external service providers to assist us to fulfil our functions and activities, we will also require them to implement appropriate measures to protect any personal information that is provided to them.
In the event that our website contains links to websites that are operated by third parties, such links are provided as a convenience to you and should not in any way be interpreted as an endorsement of any company, content or product that may be linked. Any access to a third party website that is linked to our website is at your own risk and we have no control over and are not responsible for the accuracy, validity or ownership of any content of a linked site and the privacy practices of those linked websites.
We take reasonable steps to ensure personal information (including credit-related personal information) we collect, hold, use and disclose is accurate, up-to-date, complete, relevant and not misleading.
Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by us.
If at any time you would like to access or seek correction of the personal information (including credit-related personal information) that we hold about you, or you would like more information on our approach to privacy, please contact our Privacy Compliance Officer via the contact details set out in paragraph 18.
We will grant access to your personal information to the extent required or authorised by the Privacy Act or other law and take reasonable steps to correct personal information (including credit-related personal information) where necessary and appropriate.
Where necessary to resolve a request for correction of your credit-related personal information, we may also consult with other relevant entities, including but not limited to any relevant credit reporting body.
To obtain access to your personal information (including credit-related personal information):
In the event we correct personal information that we have previously disclosed to another entity, you may request us to notify that other entity of the correction. In these circumstances, we will take reasonable steps to notify the other entity of the correction unless it would be impracticable or unlawful to do so.
We will endeavour to respond to your request to access or correct your personal information within 30 days from your request.
You may also seek to access and correct personal information we have obtained about you from Equifax by contacting them on the details set out in paragraph 2.
We reserve our right to refuse your request to access or correct your personal information if we consider your request to be frivolous or vexatious or if we are otherwise legally entitled to do so.
If we refuse your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms. We will nevertheless take reasonable steps to provide you with access in a manner that meets your and the needs of the Group.
If we refuse your request to correct your personal information that we hold and you provide us with a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to associate the statement in such a way that will make the statement apparent to users of your personal information.
By accessing our websites, you consent to the collection and processing of your personal (non-identifiable) information or data for the above purposes, including the association of such information or data with the visitation information Google Analytics collects from our websites.
We also make use of third party cookies, for example, those that are sent by advertisers on websites that you visit. Third party cookies are used on our website to enable remarketing and reporting of user demographics and user interests.
The information collected is not personal information and, to the extent any personal information is collected, it is de-identified prior to being analysed for technical and statistical purposes. Cookies are a feature of your Internet browser that you can disable at any time, but this may mean that you are not able to use the full functionality of our website.
We offer Wi-Fi services to customers and prospective customers at certain sites, including our sales offices, buildings, shopping centres, and display home villages.
If you are in possession of a device that is enabled for Wi-Fi and you are within range of one of our networks, we will automatically collect your location information and other information about your device while you are within range of our Wi-Fi network, for example, the type of device you hold, MAC address, signal strength, information specific to the handset and operating system and its movement patterns. Such information is unlikely to personally identify you, unless you connect to our Wi-Fi network.
In addition to the information referred to above, if you connect to our Wi-Fi network, we may collect personal information from you, including your name, phone number, email address, and details of the websites you access while you are connected to our network. This is only in circumstances where you are inputting this information whilst using our Wi-Fi network. We may use your personal information in aggregate form to improve our services and make them more responsive to your needs.
If you prefer that the above information is not collected via our Wi-Fi services, simply opt out by turning off your phone’s Wi-Fi when entering our buildings.
If you are within range of one of our networks and have Bluetooth capability on your smartphone switched on and are in possession of a device that is enabled for Wi-Fi, we will automatically collect your location information and other information about your device while you are within the range of our Wi-Fi network for example, the type of device you hold, MAC address, signal strength, information specific to the handset and operating system and its movement patterns. Through the use of this Bluetooth surveillance, we will also be provided with your mobile number.
For customers already on our database, we use the information gathered via Bluetooth surveillance for promotional marketing purposes. For those individuals not already on our database, we will not use the information gathered through Bluetooth surveillance for promotional marketing purposes.
One of the ways we will collect this information is through the use of Blix Traffic whereby we install Blix sensors in our carparks, sales offices, buildings, and display home villages for the purpose of tracking visitor flows, tracking customer sales experiences, and marketing to customers.
If you prefer that the above information is not collected via our Bluetooth surveillance, simply opt out by turning off your phone’s Wi-Fi and Bluetooth capabilities when entering our display villages, buildings, and associated car parks.
We use CCTV surveillance systems to record activity at our sites, including sales offices and car parks. We collect, hold, use and disclose your personal information, including your visual image, gathered via CCTV surveillance systems for one or more of our legitimate purposes related to our operations, including:
Please direct all privacy complaints to our Privacy Compliance Officer. At all times, privacy complaints:
In the event you have a complaint with respect to privacy, the Privacy Compliance Officer will commence an investigation and inform you of the outcome of the investigation. If you are dissatisfied with the outcome of the investigation, you may refer the complaint to the Federal Office of the Australian Information Commissioner or, if you would like to participate in an external dispute resolution process, to Credit Ombudsman Services Ltd, Phone 1800 138 422 or PO Box A252, Sydney South NSW 1235.
Specifically, if your complaint relates to credit-related personal information and/or our failure to comply with our obligations regarding credit-related personal information under the Privacy Act and/or the Credit Reporting Code:
For further information or enquiries regarding your personal information, please contact our Privacy Compliance Officer at:
Address: The Privacy Officer, Dennis Family Corporation, 863 High Street, Armadale, Victoria 3143. Ph: 03 9573 1208